Question 1

How is a website project priced?

Accepted Answer

Each project is quoted as a fixed price after a free initial conversation - brochure sites from £350, complete sites with booking, ordering or an admin dashboard from £750. A £20/month management fee covers hosting, upkeep and small changes.

Question 2

What does the £20/month management fee cover?

Accepted Answer

Hosting, security updates, backups and small content changes. It keeps the site running without the business needing any technical involvement. It is the only ongoing cost unless a support retainer or marketing package is taken.

Question 3

Do I really need a website?

Accepted Answer

For most established businesses, yes - particularly where customers search online before making contact. A website that reflects the quality of the business builds credibility before the first conversation happens. Social media presence alone does not provide the same.

Question 4

Are sites made by AI?

Accepted Answer

AI tools are used to improve quality and speed of delivery. Everything produced is reviewed by our team before it goes anywhere near a client. Good taste and sound judgement are what determine the outcome - those are not things a tool provides.

Question 5

What happens after the site goes live?

Accepted Answer

No ongoing commitment is required. A premium support retainer is available from £200/month for clients who wish to retain access to advice and technical assistance.

Question 6

How is pricing agreed?

Accepted Answer

Requirements are discussed and agreed before any fee is quoted. No work begins until that has been confirmed.

Question 7

What does a restaurant site with booking and ordering cost?

Accepted Answer

From £750 as a fixed project price, plus the £20/month management fee. That includes table booking that follows the restaurant's real opening hours and capacity, takeaway ordering with email confirmations, and a phone-first admin dashboard so the restaurant runs the site itself.

Question 8

Who owns the site once it is finished?

Accepted Answer

The client does. On completion, all source code and deliverables are transferred. Chartena retains only the right to reuse general techniques and knowledge.

Question 9

How do the marketing packages work?

Accepted Answer

Three packages - Essentials at £150/month, Standard at £300/month and Full at £500/month. Each runs for three months and is invoiced monthly, covering Google Business Profile, a planned posting schedule, and at the higher tiers engagement and advert campaign management. Commissioning a package together with a website earns a discount on the website.

Question 10

Is prior technical knowledge required?

Accepted Answer

No prior technical knowledge is required. Sessions begin at introductory level and progress at the participant's pace.

Question 11

Can individual sessions be booked?

Accepted Answer

Yes. Single one-to-one consultations are available from £50 per session. The full four-session course can be booked for £200.

Question 12

What do the sessions cover?

Accepted Answer

Sessions 1 and 2 cover foundational concepts and initial setup. Sessions 3 and 4 address writing, research, and content production. Sessions 5 and 6 focus on workflow design and problem-solving. Sessions 7 and 8 involve applied project work.

Question 13

How does an engagement begin?

Accepted Answer

An initial meeting is provided at no charge. No fee is quoted until requirements have been discussed and agreed.

Question 14

Are engagements available outside the UK?

Accepted Answer

Work is primarily conducted with UK-based clients. Remote engagements are considered on a case-by-case basis.

Service	Scope	Starting from
Brochure site	A site built for businesses that need to be found and contacted online.	From £350 + £20/month management	More info
Business site	A complete site with listings, galleries, enquiries and your own admin.	From £750 + £20/month management	More info
Restaurant + ordering	Table booking and takeaway ordering built into the restaurant's own site, with a phone-first admin dashboard.	From £750 + £20/month management	More info
Booking system	A client-facing booking system that follows your real opening hours and capacity.	From £750 + £20/month management	More info
Custom build	Agreed per project.	Quoted	More info

Service	Scope	Starting from
Marketing - Essentials	Google Business Profile set-up and upkeep, plus a planned schedule of posts published on your behalf.	£150/month, 3 months	More info
Marketing - Standard	Everything in Essentials, plus adverts for your offers and engagement with comments and messages.	£300/month, 3 months	More info
Marketing - Full	Everything in Standard, plus advert campaign management. Ad spend billed separately.	£500/month, 3 months	More info
Brand package	Business cards and a leaflet showcasing your work, first print run included.	From £150	More info
Video editing	Footage edited and shaped into something worth watching.	Per project	More info
Copywriting	Written material that reflects how the business actually speaks.	Per project	More info
Premium support	Retained monthly access to technical work, copywriting, and strategic advice.	From £200/month	More info

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